1: More than just a title
The Roles and Responsibilities of the Supervisor
2: I thought that’s what I said
          An Introduction to Communication Skills
3: You said that without moving your lips
          Understanding Body Language.
4: Who are the customers?
The Concept of Total Quality Service.
5: The answer’s no ... now, what was the question?
          A Guide to Decision Making.
6: Taking the lead
An Introduction to Leadership.
7: Do it NOW! ... if that’s OK with everyone else?
          Styles of Leadership.
8: Achievement through people
The Task and the Team.
9: The eggs-ercise
An Exercise in Team Leadership and Team Working.
10: There just aren’t enough hours in the day
          Use and Abuse of Time.
11: Never confuse movement with achievement
          The Time Management Graph.
12: I’ve only got one pair of hands
The Art of Delegation
13: I’ll hold the post, Fred
Giving Clear Instructions.
14: My role is to enable US to do OUR job
          Team skills
15: Here’s a good course ... now who can we send?!