EMOTIONAL INTELLIGENCE WORKS

To be successful and increase personal satisfaction, you must learn how to communicate effectively one-on-one and in groups.
Intellectual and technical skills are no longer sufficient for getting ahead at work or in life. While factual knowledge and how-to skills continue to be important, emotional intelligence skills have become more crucial and valuable. People who are not emotionally smart
Waste time on personality conflicts and complaining. They lose self-control when faced with tense and stressful situations. Emotionally “unsmart” people undermine their own happiness and success.

EMTIONAL INTELLIGENCE WORKS will learn help anyone learn how to build better interpersonal relationships – including front-line employees, supervisors, and business owners. The course provides guidelines on how you can manage your reactions and raise your level of emotional intelligence in a constructive manner. It contains easy-to-apply techniques, examples, and exercises that can be used alone or in groups, and always at your own pace. Increase your emotional intelligence and the result will be more satisfying and productive life.

Click Here to Register!

Course Outline

Introduction

• What Emotional Intelligence Means
• The Need for “People Smart” Strategies
• Assess Your Emotional Intelligence
• Five Emotional Intelligence Skills

Part 1: “Think Smart” Strategies

• Making the Choice to Think Wisely

Strategy 1: Self-Awareness Skills

               Self-Awareness Skill Builder 1: Understand Your Brain
               Self-Awareness Skill Builder 2: Hear Yourself Think
               Self-Awareness Skill Builder 3: Stop Responding Automatically
               THE STEP Model
               Motivators and Warning Signs
               Use a New Mental Script

• Strategy 2: Optimistic Thinking
     Optimism Builder 1: Determine How Optimistic or Pessimistic You Are
     Optimism Builder 2: Talk to Yourself Differently
     Optimism Builder 3: See Meaning in Your Work
     Optimism Builder 1: Care for Yourself and Others
                   

Part 2: “Be Smart” Strategies

• The Three Keys

Strategy 1: Social Skills

               Social Skill Builder 1: Expand Your Emotional Vocabulary
               Social Skill Builder 2: Improve Your Listening Skills
               Social Skill Builder 3: Adept to the Communication Needs of Others
Strategy 2: Emotional Control
               Emotional Controller 1: Keep Your Brain Engaged
               Emotional Controller 2: Prepare a script to handle Angry People
               Emotional Controller 3: Confront Negators
               Emotional Controller 4: Build Up Your Energy
Strategy 3: Flexibility
               Flexibility Enhancer 1: Use Your Energy Wisely
               Flexibility Enhancer 1: Change Yourself
               Flexibility Enhancer 1: Focus on Positives
               Flexibility Enhancer 1: Explore Options to solve Problems
“Be Smart summary………………………………………………………

Part3: “Work Smart” Strategies

• Six Strategies for Smart Organizations

Strategy 1: Practice Organizational Self-Awareness

Strategy 2: Develop Social Skills

               Social Skill Builder 1: Use “Emotions-On” Training
               Social Skill Builder 2: Have a Positive Relationship with the Learner
               Social Skill Builder 3: Connect Learning to Doing
Strategy 3: Foster Optimism
               Optimism Raiser 1:Connect the Present to the Future
               Optimism Raiser 2: Assess Level of Optimism versus Pessimism
Strategy 4: Encourage Flexibility and Problem Solving
               Flexibility Skill Builder 1: Imagine the Future
               Flexibility Skill Builder 2: Use Problem Solving Guidelines
Strategy 5: Model and Encourage Emotional Control
               Emotional Controller 1: Foster Civility
               Emotional Controller 2: Develop Civil Guidelines
Strategy 6: Support Teamwork
               High-Performance Team Builder 1: Harmonize Input
               High-Performance Team Builder 1: Raise Passion
               High-Performance Team Builder 1: Build Energy at Team Meetings
“Work Smart” Summary

Click Here to Register!

Upcoming Workshops

Email us at accounts@trustedu.com for the workshop outlines.

September Public Workshops

Group Discount:

Click Here to Register!

October Public Workshops

Click Here to Register!